Put hundreds of imperfect humans into tight quarters day-after-day, loaded up with challenging goals and pressure-inject the situation with uncontrollable external factors…and what do you expect you’ll get? There are lots of answers to that question so let me just tell you what I’m getting at. Humans are emotional creatures and they don’t leave their feelings at home when they commute to work. No, emotions show up at work every day. And grace-based leaders are equipped to handle emotions in ways that honor their people and lift up their organizations.
The New Oxford American Dictionary defines emotions as: instinctive or intuitive feeling as distinguished from reasoning or knowledge. Furthermore, this word originated in mid 16th century France and it denoted a public disturbance or commotion.
Do you see where I’m headed?